Return & Refund Policy

At Medsea Healthcare, we care deeply about your satisfaction. Every product we create and deliver is crafted with quality and care : inspired by our promise, “From Mediterranean Sea to You”

1. Return Eligibility

We accept returns if:

The product is damaged, defective, or leaked upon delivery.
You have received the wrong product.
The item is unused, unopened, and in its original packaging.

Return Window: Within 7 days of receiving your order.

2. How to Initiate a Return

To request a return:

- Email us at support@medsea.co.in
  with your Order ID and details of the issue.
- Attach clear photos or videos of the product and packaging.
- Once approved, our team will guide you through the return or arrange a pickup.

3. Refund Process

Refunds are initiated after product inspection upon successful return.
The amount will be credited to your original payment method within 5–7 business days.
For Cash on Delivery orders, refunds will be issued via bank transfer or store credit.

4. Non-Returnable Items

We do not accept returns for:

Opened or used personal care products
Items without original packaging or seal
Free or promotional items

5. Cancellations

Orders can be canceled before dispatch by contacting our support team. Once the order is shipped, cancellation requests cannot be accepted.

6. Contact Us

For any concerns about returns or refunds, reach out to us at:
support@medsea.co.in